Returns & Refund Policy
Due to the perishable nature of our premium chocolate confections, we cannot accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 14 days of receipt to initiate a claim for a replacement or refund.
Inspect Your Package
Upon arrival, please check your Goo Goo Clusters for any signs of heat damage or shipping-related issues.
Contact Customer Support
Email our team with your order number and a brief description of the issue to begin the resolution process.
Provide Documentation
Attach clear photos of the damaged product and the original shipping packaging to help us process your request.
Resolution & Refund
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing